Basa1 Privacy Policy — How your information is kept safe

Basa1 (basa1.win) places the highest priority on its members' privacy. This Privacy Policy explains how we collect, use, and protect your information. By using the basa1 website or mobile app, you are considered to have agreed to this policy.

This policy applies to all registered members, app users, and anyone who interacts with basa1's services in any way. We review this policy regularly and update it as needed.

Basa1 collects three types of information — what you provide directly, what is generated through your use of our services, and what our technology records automatically.

Full payment card numbers are never stored on basa1's servers — this sensitive information is processed directly by a PCI-DSS certified payment gateway.

Basa1 uses your information only for specific, legitimate, and transparent purposes. We never misuse your data.

• Account management: To facilitate the registration process, secure login, and overall account protection.
• Service Delivery: To ensure the smooth operation of gaming, betting, deposit, and withdrawal services.
• Age & Identity Verification: To ensure our services are available to members aged 18 and above only, and to comply with KYC regulations.
• Fraud Prevention: To detect suspicious activity and keep members' accounts secure.
• Support Services: To resolve your issues and maintain a history of previous support interactions.
• Responsible Gaming: To monitor gaming patterns and identify and prevent problematic behavior.
• Legal obligations: To meet the requirements of licensing authorities and international law.

Basa1 never sells your information. However, limited data is shared with certain trusted third parties in order to provide our services:

• Payment Processors: Only the information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, and Rocket.
• Game providers: Game providers such as Evolution Gaming and Pragmatic Play are granted only minimal data access strictly required for game security.
• Regulatory Authority: Disclosure of information is mandatory upon lawful order from a licensing authority or law enforcement agency.
• Security Partners: Limited data sharing with specialist firms for fraud detection and cybersecurity purposes.

All third parties operate under strict confidentiality agreements with basa1. They may use data only for specified purposes and are prohibited from sharing it with anyone else.

Basa1 uses cookies and similar technologies on its website. These cookies enhance your browsing experience and help the platform function smoothly.

Types of cookies we use:

You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect the platform's functionality.

Basa1 does not retain your information indefinitely. Each category of data has a defined retention period:

• Account information: For the duration of active membership and 5 years after closure (as required by law).
• Transaction Records: 5 to 7 years — in accordance with international financial regulatory requirements.
• Gaming history: 3 years after account closure.
• Support Chat Logs: 2 years.
• Marketing Information: Until consent is withdrawn.

Once the designated retention period expires, data is securely deleted or anonymised so that no individual can be identified.

As a basa1 member, you have several important rights over your own data. We respect these rights and are committed to helping you exercise them.

Basa1's services are intended exclusively for individuals aged 18 and above. We never knowingly collect information from anyone under the age of 18.

For age verification, basa1 requires an age declaration at registration and validates identity documents through the KYC process. Should any minor's information enter our system for any reason, it is immediately deleted upon detection and the associated account is closed.

If a parent or guardian suspects that their child has registered on basa1, please contact our support team immediately. We will take prompt action.

Basa1 employs internationally recognized security measures to protect your information. Key security features include:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is encrypted.
• AES-256 Storage Encryption: All sensitive data stored in our database is encrypted.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Real-Time Fraud Monitoring: Our AI-powered system detects suspicious activity in real time.
• Data Segregation: Members' funds are held separately from operational funds.
• Regular Security Audits: Third-party cybersecurity experts conduct regular audits of our systems.

That said, no digital system is completely immune to risk. We encourage you to do your part — use a strong password and never share your login credentials with anyone.

For any questions, concerns, or requests regarding this Privacy Policy, you may contact basa1's data protection team:

• Email: [email protected]
• Live Chat: Chat with us in Bengali directly on the platform (24/7)
• Response Time: 7 days for standard requests; 48 hours for urgent cases

Basa1 may update this Privacy Policy from time to time — in response to new legal requirements, technological changes, or an expansion of services. For significant changes, you will be notified via your registered email.